Need an Invoice for Your Plan Manager?
We make requesting an invoice for eligible purchases simple. If you are using an NDIS plan, you can request an invoice before purchasing and provide it to your plan manager for consideration.
Need assistance? Call 0421 545 702
How to Request an Invoice
Step 1 — Add your items to your Request an Invoice Cart
Add each product you wish to purchase to your Request an Invoice Cart. Repeat this process for every item you would like included.
Step 2 — Submit your invoice request
Click Request an Invoice and complete the required information.
Step 3 — Forward your invoice to your plan manager
We will email your invoice to you. If you are using an NDIS plan, you can provide the invoice to your plan manager for consideration and approval.
Step 4 — Payment, processing & shipping
Once payment has been received, your order will be processed and dispatched within 2–5 business days.
Please ensure the draft order number is included as the payment reference.
Important: Quotes are valid for 10 days. After this period, unpaid orders may be cancelled. NDIS funding is subject to approval under your individual plan and applicable NDIS guidelines.
Prefer to Purchase Directly?
You can also order and pay directly through our online store.
Once payment has been received, you will receive a full Tax Invoice for your records. Where applicable, you may provide this invoice to your plan manager or use it to seek reimbursement from your NDIS plan.
Please note: NDIS funding approval is determined by the relevant funding arrangements and is not guaranteed. If a purchase is not approved for funding, the customer remains responsible for the cost of the purchase.
Self-Managed NDIS Participants
If you are self-managed, you are welcome to purchase directly through our website.
You will receive a Tax Invoice that you can retain for your records and, where appropriate, use when submitting your claim.
Schools, Therapy Practices & Organisations
We accept purchase orders from:
- Schools
- Therapy practices and clinics
- Early intervention centres
- Government organisations
- Other eligible organisations
For bulk orders, purchase orders or invoicing enquiries, please contact our team at ndis@sensoryspace.com.au.
Australia-Wide Shipping
Yes — we ship Australia-wide to all states and territories.
We are proudly based in North Brisbane, Queensland.
What If an Item Is Out of Stock?
If an item is unavailable, we will contact you where possible to discuss a suitable alternative.
Please allow additional processing time for products that need to be specially ordered.
Have a Question?
Our team is here to help.
Email: admin@austindependence.com
Phone: 0421 545 702
Hours: Monday–Thursday, 8:00am–12:00pm AEST
Important Information
- Aust Independence is not a registered NDIS provider.
- Requesting an invoice does not guarantee NDIS funding approval.
- Funding decisions are made according to the participant's individual circumstances, plan and applicable NDIS requirements.
- Customers are responsible for confirming that a purchase is appropriate for their funding before payment.
- We cannot reserve or hold stock until payment has been received.
- Quotes are valid for 10 days.
- Orders are processed and dispatched within 2–5 business days after payment is received.